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Customer refusing to pay for job as invoiced 3 months after completion.

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9 years 2 weeks ago #1889 by astral
Customer refusing to pay for job as invoiced 3 months after completion. was created by astral
We invoiced a customer for a job completed 14th July 2015 on our invoice dated 30th Sept 2015. They had provided us with the wrong delivery address and there were additional costs involved, it got missed off August's invoice run.

The customer, a firm of solicitors, is refusing to pay as they have not put the costs (any costs) on their client's file, AND it was invoiced late.

Our terms of business do say that we will invoice at least once a month, though in the past we have invoiced a job at the end of the following month and they happily paid without contesting.

Where do we stand?

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8 years 7 months ago #1913 by james@cpa.co.uk
Replied by james@cpa.co.uk on topic Re: Customer refusing to pay for job as invoiced 3 months after completion.
Dear Astral,

Sorry for the late reply but I have only just become a moderator and the site.

I suggest you get legal advice as it will depend on what was agreed as you indicate your terms cover the invoicing dates. As your debtor is a firm of solicitors you want to make sure everything is correct.

However if their incorrect information contributed to the late invoice, they can hardly use that as an excuse. And even if they had not received your invoice, they should have known it was coming.

Their excuse that they had already invoiced their client is not a valid reason alone to withold payment.

If you want I can put you in contact with the CPA legal department who would be happy to look at it for you.

James

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