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customer not paying over due invices

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13 years 1 month ago #519 by caz888
I have a customer who is overdue by 49 days over the 30 day credit on one invoice and 22 days over on another invoice.

I have logged all the calls and emails I have made trying to get the payment out of the company.

I am now being fobbed off as the financial assistant will not take my calls or answer my emails.
The financial director always seems to be out of the office or in board meetings.

They owe £10,080.00 over the two invoices and I have done everything I can to get these invoices paid.

In my last email I advised them I would charge them late payment interest and other charges if they did not pay the invoices within 7 days. no response.

Where do I go now? any advice would be greatly appreciated

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13 years 1 month ago #520 by David J
Hello Carol

Sounds like you have given them a good chance to pay or at least give you a payment date. Was there any payment terms either party agreed to? Is there any dispute on the invoice?

If not then firstly, it would be an idea to make yourself familiar with the legislation .

Next you can calculate what you are owed with the calculator .
After send them a claim letter using this template as a guide .

You may want to offer a discount on the interest and compensation you are claiming if they pay you within a set time. That of course is entirely up to you but I would act sooner rather than later to get your money. 49 days and counting is very overdue.

Regards

David

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13 years 1 month ago #521 by caz888
Hi David
the credit terms are 30 days and agreed to by the financial director. There is no dispute on either invoice.

I have sent a registered letter before action with interest & compensation as per late payment on commercial debt act 1998 today. I used your calculator to work out the interest.

I have also explained that we have full ownership of the material pertaining to these invoices since the invoices are not paid for and revoke their right to use the material.
So if they want to use the material hopefully they will pay

They have been fobbing us off with all sorts of excuses and I have now given up trying to appeal to their better nature

Thanks for the advice and I will keep you updated

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13 years 1 month ago #522 by David J
Hi Carol
Yes. Please keep us updated on how you get on and the progress with your claim.

Have a good weekend (now the sun is finally here!)

Regards

David

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