Have you told the customer clearly when payment is required?
Have they agreed when payment will be due?
Do you acknowledge it in writing, emphasising the payment terms?
Do you always require a Credit Application form?
Do you check the customer's solvency?
Do you check the customer's payment reliability with others?
Do you send a New Account Welcome letter stressing the payment arrangements?
Do you get proof of delivery or written acceptance?
Does your invoice show the customer's order reference?
Do you invoice within 24 hours of delivery/supply, stressing the due date?
Do you send a monthly statement of account?
Do you have a daily account display?
Do you apply specific resources to follow-up debts?
Do you visit or telephone all large accounts?
Do you have a good letter programme for all small ones?
Do you fax customers avoiding you?
Do you have a clear policy on stopping supplies to slow payers?
Do you have a timetable for collecting with defined steps at stated intervals, until payment or insolvency?
Do you monitor daily collections and correct bad trends promptly?
Do you devote enough skilled time, including your own, to collections?
Payontime.co.uk is owned by The Credit Protection Association Limited – Company Number: 217953
Address: CPA House, 350 King Street, London W6 0RP - Tel: 020 8846 0000
VAT number: 243 1228 00
The Credit Protection Association Limited is registered with the Information Commissioners Office: Reg number: Z7497476
Parts of this website such as the calculators are registered with the UK Copyright Service: Acc Number 121641 – Reg number 339668