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customer refuses to pay unless I reinvoice

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3 years 9 months ago #2046 by Louise44
Hi

in feb 2017 i invoiced a previous tenant who was moving out of our building for some second hand equipment that he had asked if he could purchase from us. I also added a figure of £75 for a weeks use of our Reach Truck that he had helped himself to without permission to help move out. He did not pay any of the invoice and when I chased him he disputed the £75 charge as he said we could not charge him as he had not previously agreed to it. We have had a few weeks where I have tried to reason with him that we could not have agreed it before hand as he didnt ask us if he could use it but I have now had enough. Today I raised a credit note for the £75 and asked him to pay the balance of the invoice. Now he is still refusing to pay the invoice less the £75 unless I give him a new invoice without it showing the £75 charge on it. I don't know if he is just trying to get out of paying any of it. What can I do?

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3 years 9 months ago #2047 by james@cpa.co.uk
Hi,

I don't believe they have a valid reason for refusing to pay. However would it not just be easier to give them the invoice they want? You could then remove their objection and move the conversation on to payment.

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