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Repeat offender.

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11 years 4 months ago #857 by CLAIRECHINERY
Repeat offender. was created by CLAIRECHINERY
Im just after some confirmation as to how to deal with a repeat offender ?


I have a customer that has over 40 outstanding invoices dating from January, varying in value from £200-£3000. None have been queried and contact with credit control is patchy..

• Do I demand intrest on each individual invoice & with a separate letter? Or can I send a demand for the whole account (with the intrest calculated for each debt individually) on one letter?

• Can I charges the fixed fee on each invoice, or just once?

Kind regards

Claire Chinery

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11 years 4 months ago #858 by David J
Replied by David J on topic Re: Repeat offender.
Hello Claire

You can send one letter listing interest and compensation owed on each invoice. Individual letters is also an option if you feel that some invoices may be disputed. You don't want them to withhold payment on a bunch of invoices because of a query on just one. Not that they should do that anyway. If part of an invoice is disputed, they should pay the undisputed part.

The advise given to me by others is that you charge interest and compensation on each invoice separately. This is optional of course and you may decide to batch all invoices together and make one claim or batch together by month etc.

I hope that helps

Regards

David

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11 years 4 months ago #863 by Safe_UK
Replied by Safe_UK on topic Re: Repeat offender.
We would suggest sending a breakdown of the invoices, date due, date paid and charges incurred with a covering letter.

On an unrelated note, we would love to be a fly on the wall when that letter arrives :D

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