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Client not paying for cleaning services

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10 years 6 months ago - 10 years 6 months ago #1168 by star.anise15@yahoo.co.uk
Client not paying for cleaning services was created by star.anise15@yahoo.co.uk
Please help
We have been cleaning for a client over last few months however they haven't paid their cleaning bill of £97 from 16 may 2014. Others have been paid. I have tried everything, texts, facebook messages but client wont pay.
Finally client wrote me a cheque and i was delighted that the ordeal was over. However they cancelled the cheque the next day.
Need advice please. Do i now send them a final letter asking for payment before i take it to small claims court. Is there a template? Can i ask for court costs due to the amount? I run a small business and it might not seen a large amount but is a large amount to me.
In terms of evidence i have texts from client saying how happy they are with clean and they will drop money off etc..
Many thanks
p.s our payment terms for domestic cleans are immediate payment after clean.

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10 years 6 months ago - 10 years 1 month ago #1170 by David J
Replied by David J on topic Re: Client not paying for cleaning services
hello Star Anise. Is the client an individual and not a business? if so the late payment legislation won't apply as it is for business to business contracts. There are some letters and forms here on the website that you may be able to adapt to send a final demand.

payontime.co.uk/late-payment-legislation-letters-forms-templates

It looks like the client has no intention of paying if they have given you a cheque, then cancelled it and they are probably expecting you won't take stronger action. I think you have to consider that the time and cost of chasing this debt is going to be more than the payment you are after so you have to take that into consideration.
If you are determined to chase the debt then you may consider using the Governments website, Money Claim Online: www.moneyclaim.gov.uk/web/mcol/welcome

I hope that helps

Best regards

David

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9 years 1 month ago #1886 by Baron12
Replied by Baron12 on topic Re: Client not paying for cleaning services
Treat the nonpayment or late payment as a problem that must be solved together. It may have just been an oversight, so don't jump the gun. But if it turns out that the client has a systemic issue with timely payment, then you may need to make some changes to help the client live up to their end of the agreement.

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